he company provides you a 7 days return/refund/exchange policy to all its customers provided you meet the following conditions:

1The request for return, refund, or exchange should be made within 10 days from the receipt of goods from us by logging into their account or by calling customer care no. +91-7052300753 or by mailing us at customercare@ctkard.com

2The product should be returned in its original packing along with the invoice and other naming tags.

3After receiving the product back our QC team will verify the product that it’s not been used and is in its original condition, in case if the product is found used or damaged or accessories missing, the company has the right to deny any type of refund to the customer

4The customer has to make sure that the return package is properly sealed and sent to the company registered address, if any damage in transit will be the customer’s responsibility, and will cease the applicable policy

5The return, refund, or exchange process will be started only after we have received the product in the above-mentioned condition.

6Against the return, the customer could either get a refund in cash or in lenskandy wallet ( wallet can be used to make another purchase from ctkard website).

7The refund process takes about 10-15 working days.

8If any unethical practice is observed from users such as bulk ordering and returning the same, ctkard deserves the right to deny the return.

9For returning the products ordered in the offer or any scheme, kindly look into the detailed t&c of that particular offer.

10We offer a free exchange (no shipping charged) for all orders